Terms & Conditions

Website Terms of Use

Terms of Use between user & ForwardLine Payment Services, LLC

This agreement (“Agreement”) governs the use of the ForwardLinepaymentservices.com website. It should be read carefully before accessing or using this website (the “Site”).

You are currently using the forwardlinepaymentservices.com website. ForwardLine Payment Services, and its affiliates (“ForwardLine”), provide the information and services located on the Site. Please read these Terms of Use carefully. By accessing this Site you agree to be bound by these Terms of Use.

Guidelines for Using ForwardLine Payment Services Copyrights and Trademarks

All of the pages and screens on the Site are owned and controlled by ForwardLine Payment Services, except as otherwise expressly stated, and are protected by U.S. copyright laws and international treaties. The copyright protected materials on the Site include, but are not limited to, the text, design, software, images, graphics, source code, “touch and feel,” and other content on the Site.

You are authorized to view the information available on the Site for your informational purposes only. You may download copyright protected materials for your personal, non-commercial, and non-public use purposes only. You acknowledge that you do not acquire any ownership rights by downloading copyright protected material. You may not copy, display, distribute, modify, transfer, link to, reproduce, license, frame, alter, create derivative works of or republish all or any portion of the Site for any commercial or public purpose without ForwardLine Payment Services’s prior written consent.

ForwardLine Payment Services is a registered ISO of Wells Fargo, N.A., Walnut Creek, CA. Other featured words used on the Site to identify the source of products and services are trademarks and service marks owned by ForwardLine You may not use or register anywhere in the world, any of the trademarks found on the Site, without the prior written consent of ForwardLine, and then only under the specific guidelines provided by ForwardLine.

Authorization to Conduct Business Electronically

By using the Site, you consent to: (a) transact business with ForwardLine Payment Services online and electronically; (b) receive certain disclosures electronically, either via the Site or an email address provided by you; and (c) receive electronically all relevant documents, communications, notices and contracts related to your business funding application, business financing, servicing, or collection.

To electronically receive, view, and save these Terms of Use and/or disclosures, you must have a personal computer equipped with an up to date web browser and either a printer, hard drive, or other storage device. You must also have a valid email address. If your email address changes, please notify us immediately.

Digital Content Disclaimer

By using blog postings, webinars, or other electronic content (Digital Content) provided by ForwardLine Payment Services, you accept this disclaimer in full:

Digital Content is not advice, and should not be treated as such. ForwardLine Payment Services excludes all representations, warranties, guarantees, and undertakings related to its Digital Content to the maximum extent permitted by applicable law. You must not rely on the information within Digital Content as an alternative to financial, accountancy, legal, taxation, or other advice from a qualified professional. You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of Digital Content information. ForwardLine Payment Services does not guarantee that Digital Content is correct, accurate, complete, or non-misleading and that the use of Digital Content guidance will lead to any particular outcome or result. You agree not to hold ForwardLine Payment Services liable in respect of any business losses, including, and without limitation, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill, or any special, indirect, or consequential loss or damage related to Digital Content.

Linked Sites

The Site may contain links to websites controlled or offered by third parties (non-affiliates of ForwardLine Payment Services). ForwardLine Payment Services hereby disclaims liability for any third party’s website content, products, privacy policies, or security. In the event, you choose to use the services available at a linked site, you agree to read and adhere to the policies and terms of use applicable to that site.

Customer Referral Program

To qualify for ForwardLine’s Payment Services Customer Referral Program, the following conditions must be satisfied:  The referred merchant must be a new customer to ForwardLine Payment Services or ForwardLine;  the referring merchant must be a current or previous ForwardLine Payment Services or ForwardLine customer in good standing; and the referred merchant must indicate at the time of its application that it was referred to ForwardLine Payment Services or ForwardLine by an eligible ForwardLine Payment Service customer or ForwardLine customer. Good standing means, for current customers, that your financing payments are current and you are not and have not been since the funding of your financing in default under your agreement and, for previous customers, that your financing was fully paid off pursuant to the terms of your agreement and at no time were you in default under your agreement.  A new customer means a customer that is not currently in ForwardLine Payment Services or ForwardLine’s marketing database or a customer that has not submitted a merchant application to ForwardLine Payment Services or a finance application to ForwardLine Financial within the last 180 days.  Gift cards will be mailed within 45 days of ForwardLine Payment Services converting your merchant account or ForwardLine’s funding of a loan to a referred merchant, provided that the eligible referring and referred merchants are in good standing at the time of mailing.  ForwardLine Payment Services and ForwardLine reserves the right to change the terms of this offer or terminate this offer at any time in its sole and absolute discretion.


ForwardLine Payment Services reserves the right to modify these Terms of Use at any time without notice, but the most current version of the Terms of Use will always be available to you by clicking on the link at the bottom of the Site. If you find the Terms of Use unacceptable at any time, you may discontinue your use of the Site. By continuing to use the Site after the date of any change to these Terms of Use, including accessing the Site, you agree to be bound by the rules contained in the most recent version of these Terms of Use.

These Terms of Use constitute a contract between you and ForwardLine Payment Services governed by the laws of the State of California, with the exception of its conflicts of laws provisions.





Privacy Policy

This is the website of www.ForwardLinepaymentservices.com.

ForwardLine Payment Services’s postal address is:

21700 Oxnard Street, Suite 1450
Woodland Hills, CA. 91367

ForwardLine Payment Services can be reached via e-mail at info@ForwardLine.com, or by telephone at 866.847.9749. For each visitor to ForwardLine Payment Services’s Site, our Web server automatically recognizes the customer’s domain name and e-mail address (where possible).

ForwardLine Payment Services collects the domain name and e-mail address (where possible) of visitors to its Site, information provided voluntarily by the customer, including information provided as part of a small business credit application.

The information ForwardLine Payment Services collects is used by it to contact small businesses for marketing purposes and may be shared with reputable third party companies for commercial purposes.

ForwardLine Payment Services does not track its customers or visitors to its Site over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.  However, some third-party sites linked to ForwardLine Payment Services’s Site may track your browsing activities when you are on those sites.  If you are visiting such third-party sites, your browser allows you to set the DNT signal so that third parties know you do not want to be tracked, however, ForwardLine Payment Services makes no representations or warranties with respect to the practices or policies of such third-party sites and recommends you visit such third party site’s respective privacy policies for additional information.

With respect to cookies: ForwardLine Payment Services uses cookies in accordance with its Cookie Policy. Please review the Cookie Policy below.

If you do not want to receive e-mail from ForwardLine Payment Services in the future, please let us know by sending an e-mail to the above address, or by writing to the above address.

From time to time, ForwardLine Payment Services makes its customer e-mail list and the e-mail addresses of those who access its Site available to other reputable organizations whose products or services it thinks you might find interesting. If you do not want ForwardLine Payment Services to share your e-mail address with other companies or organizations, please let us know by calling 888.796.8717, or by writing to the above address.

If you supply ForwardLine Payment Services with your mailing address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling 888.796.8717, or by writing to the above address.

You may receive mailings from other reputable companies. You can, however, have your name put on ForwardLine Payment Services’s do-not-share list by calling 888.796.8717, or writing to the above address. Please provide us with your exact name and address. So that we will be sure your name is removed from the list shared with other organizations.

Persons who supply ForwardLine Payment Services with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an e-mail to the above address, or by writing to the above address.

Persons who supply ForwardLine Payment Services with their telephone numbers online may receive telephone contact from other reputable companies. You can, however, have your name put on ForwardLine Payment Services’s do-not-share list by sending an e-mail to the above address, or by writing to the above address.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, ForwardLine Payment Services may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If ForwardLine Payment Services’s information practices change at some time in the future, we will post the policy changes to the Site to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back to ForwardLine Payment Services’s Site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address. Upon request, ForwardLine Payment Services provides Site visitors with access to information that we have collected and that we maintain about them.

Customers can access this information by e-mailing us at the above address, or by writing to the above address. Customers can have this information corrected by sending us an e-mail at the above address, or by writing to us at the above address.

With respect to telephone numbers: If you provide a phone number when interacting with ForwardLinepaymentservices.com you expressly consent to receive calls and messages, including auto-dialed and pre-recorded message calls, and SMS messages (including text messages) from ForwardLine Payment Services, its affiliates, agents and others calling at their request or on their behalf, at any telephone numbers that you have provided or may provide in the future (including any cellular telephone numbers). Your cellular or mobile telephone provider will charge you according to the type of plan you carry.

ForwardLine Payment Services takes the security of your information very seriously. Your information is securely sent to ForwardLine Payment Services with 128-bit encryption over the Transport Layer Security (TLS) protocol, which is an encrypted connection between your browser and ForwardLine’s servers. Thus, when you enter sensitive personal information (such as a social security number) on our application forms, we encrypt the transmission of that information. When we transfer, and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Site.

If you experience problems accessing our “LOGIN” or “ForwardLine Financial My Account LOGIN” portals, you should confirm your browser is compatible with TLS 1.1 or higher. Stronger security is in place to access these portals and therefore, if you are using Internet Explorer in Windows Vista, XP, or an earlier version of Windows, please upgrade your operating system to Windows Vista, Windows 7, or a newer version. Alternatively, you can use Mozilla Firefox or Google Chrome. For mobile users, upgrade your operating system to iOS 4.2.1 or a newer version.

If you feel that this Site is not following its stated information policy, you may contact ForwardLine Payment Services at the above addresses or phone number.

If you allow ForwardLine Payment Services to see your banking information online rather than in hard copy, it is on a read-only basis. ForwardLine Payment Services does not have access to change, edit, or modify bank account information in any way. ForwardLine Payment Services employees cannot view your banking username and passwords.

Information We Collect

We collect the following personal information data (“Personal Information”) from you:

  • Contact information such as name, business name, email address, mailing address, and phone number;
  • Financial information such as bank statements, credit card statements, your average bank balance, personal and business credit history, payment behavior, bank account information, and tax ID number;
  • Private information like social security number and date of birth;
  • Unique identifiers such as user name and password, and IP address; and
  • Business information including time in business, estimated annual revenue, financing amount requested, industry, company size, business type, company ownership, DBA name, whether your business accepts credit cards, estimated average of the last three months’ credit card receipts, and lowest of last three months’ credit card receipts.

In addition to gathering information via our Site, ForwardLine Payment Services may also review your website to gather information, and obtain information and external data used by lenders to process applications and complete and manage transactions, e.g., from credit reporting agencies and other vendors, as well as from social media. Once you are a ForwardLine Payment Services customer, we may reach out to you for, or otherwise obtain, information if you decide to renew your processing system or as otherwise needed to provide the ForwardLine Payment Services’s products and related services (the “Service”).

Use of Information

ForwardLine Payment Services uses the information it collects to:

  • Compile, save, use, and analyze your Personal Information in both a personally-identifiable form and an aggregated, non-personally identifiable form;
  • Operate, maintain, improve, and provide you the Service and to conduct our business;
  • Verify your identity and conduct appropriate diligence;
  • Register you as a user and identify you when you sign in to your account;
  • Handle your application and determine whether or not your business qualifies for one of our financing products;
  • Process your business financing product account, including deducting automatic payments;
  • Communicate with you to send order confirmations, respond to customer service requests, send marketing communications, and send account update notifications;
  • Conduct research and analyses to understand our customers better; and produce data analytics and reports containing anonymized summaries of Personal Information and other information that is not Personal Information (such information, “General Information”) that we share with business partners. General Information may include Personal Information that has been aggregated, anonymized and will not identify you.


Cookie Policy:

By using ForwardLinepaymentservices.com, you are consenting to ForwardLine’s use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use ForwardLinepaymentservices.com. If you disable the cookies that we use, this may impact your user experience while on ForwardLinepaymentservices.com. The information below summarizes the different types of cookies we use on ForwardLinepaymentservices.com, together with their respective purpose and duration (i.e. how long each cookie will remain on your device).

What are cookies?

Cookies are files or pieces of information that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit ForwardLinepaymentservices.com. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e. how long it will remain on your device), and a value, which is usually a randomly generated unique number.

What do we use cookies for?

ForwardLine Payment Services uses cookies to make ForwardLinepaymentservices.com easier to use and to better tailor ForwardLinepaymentservices.com and our products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on our site. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our site and to help us improve their structure and content. We cannot identify you personally from this information.

What types of cookies do we use?

Two types of cookies may be used on ForwardLinepaymentservices.com – “session cookies” and “persistent cookies.” Session cookies are temporary cookies that remain on your device until you leave ForwardLinepaymentservices.com. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings).

Cookies used on ForwardLinepaymentservices.com

Necessary Cookies: These cookies are essential to make ForwardLinepaymentservices.com work correctly. They enable you to move around our website and use our features. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. These cookies do not identify you as an individual. If you do not accept these cookies, it may affect the performance of the website, or parts of it.

Performance Cookies: These cookies help us understand how visitors interact with our website by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our website. These cookies do not identify you as an individual. All data is collected and aggregated anonymously.

Functionality Cookies: These cookies allow our website to remember the choices you make (such as your user name, language, or the region you are in) to provide a more personalized online experience. They can also enable visitors to watch videos and engage with social tools, such as blogs, chatrooms, and forums. The information these cookies collect may include personally identifiable information that you have disclosed, such as your username or profile picture. We shall always be transparent with you about what information we collect, what we do with it, and with whom we share it. If you do not accept these cookies, it may affect the performance and functionality of the website and may restrict access to content on the website.

Targeting / Advertising Cookies: These cookies are used to deliver content that is more relevant to you and your interests. These cookies may be used to deliver targeted advertising or to limit the number of times you see an advertisement. They also help us measure the effectiveness of advertising campaigns on ForwardLinepaymentservices.com and other websites. We may use these cookies to remember websites you have visited, and we may share this information with other parties, including advertisers and our agencies. These cookies track customers via their IP Address.

How can I control or delete cookies?

Most internet browsers are initially set up to accept cookies automatically. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are some ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.

If you disable the cookies that we use, this may impact your experience while on ForwardLinepaymentservices.com. You may not be able to visit certain ForwardLinepaymentservices.com areas, or you may not receive personalized information when you visit our site. If you use different devices to view and access ForwardLinepaymentservices.com (e.g. your computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

No Minor Use

This Site is applicable to and should only be used by persons 18 years of age or older. Access and use of this Site by persons under the age of 18 is strictly prohibited.

You agree to defend, indemnify, and hold harmless ForwardLine Payment Services, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Site; (ii) your violation of any term of these Terms of Use; (iii) your violation of any third-party right, including, without limitation, any copyright, property, or privacy right; or (iv) your violation of any other terms applicable to your use of the Services. This indemnification obligation will survive these Terms of Use and your use of the Site.